Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Sonder Ridge website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website and services.

1. Services

1.1 Property Management Services: Sonder Ridge provides property management services for vacation rental properties in Ohio. These services include marketing, guest communication, reservations, maintenance coordination, and cleaning.

1.2 Availability: Our services are subject to availability and may vary based on property-specific details, including location, amenities, and availability dates.

1.3 Third-Party Providers: We may engage third-party service providers to assist in delivering our services. These providers are independent contractors, and their services are subject to their own terms and conditions.

2. Reservation and Payment

2.1 Reservations: To make a reservation, you must provide accurate and complete information, including your name, contact details, and payment information. By making a reservation, you confirm that you are authorized to use the provided payment method.

2.2 Payment: The total amount due for your reservation, including applicable fees and taxes, will be clearly indicated during the booking process. Payment is typically required in advance, and failure to make timely payment may result in cancellation of your reservation.

2.3 Cancellation and Refunds: Cancellation policies and refund terms vary depending on the property and reservation details. Please review the specific cancellation policy provided during the booking process.

3. Guest Obligations

3.1 Compliance: As a guest, you agree to comply with all applicable laws, regulations, and property rules during your stay. This includes respecting quiet hours, occupancy limits, and any specific property guidelines provided.

3.2 Care of Property: You are responsible for the care of the property during your stay and agree to report any damages or issues promptly. You may be held liable for damages beyond normal wear and tear.

3.3 Prohibited Activities: You are prohibited from engaging in illegal activities, causing nuisance or disturbance to others, and violating the rights of others during your stay.

4. Intellectual Property

4.1 Ownership: The Sonder Ridge website, its content, and all related intellectual property rights are owned by Sonder Ridge. You may not use, copy, modify, or distribute any content from our website without prior written consent.

4.2 Trademarks: All trademarks, service marks, logos, and trade names displayed on our website are the property of Sonder Ridge or their respective owners. You may not use any trademarks without prior written permission.

5. Limitation of Liability

5.1 Disclaimer: Sonder Ridge strives to provide accurate and up-to-date information on its website. However, we do not guarantee the accuracy, completeness, or reliability of any information or content on our website. Your use of our website and services is at your own risk.

5.2 Indemnification: You agree to indemnify and hold Sonder Ridge, its affiliates, employees, and agents harmless from any claims, losses, liabilities, damages, or expenses arising out of your use of our website or services or your violation of these Terms.

5.3 Limitation of Liability: In no event shall Sonder Ridge be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, even if advised of the possibility of such damages.

6. Privacy

Please refer to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described in our Privacy Policy.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state of Ohio, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the state and federal courts located in Ohio.

8. Modifications

We reserve the right to modify or update these Terms at any time, without prior notice. Any changes will be effective upon posting on our website. Your continued use of our website or services after the posting of modifications constitutes your acceptance of the revised Terms.

9. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

10. Entire Agreement

These Terms constitute the entire agreement between you and Sonder Ridge regarding your use of our website and services, superseding any prior agreements or understandings.

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