FAQs

By clicking the “Book Now” button, you can enter your preferred dates to see availability at each cabin. Select your preferred available dates and the number of guests coming to the cabin, then press “Request to book.” We will review your request and reply within 24 hours.

We are committed to protecting our properties which is why we’ve partnered with Know Your Guest, the leading vacation rental guest-screening provider. Please note that before your booking begins, you will need to verify your details through Know Your Guest. You will also be given the choice between paying a refundable deposit or buying a non-refundable damage waiver.

Our properties are also available on Airbnb and VRBO, though reservations made on those platforms will include additional service fees. 

You can go to the “Contact Us” page if you would like to view our properties on Airbnb or VRBO.

A full refund (minus payment processing fees) is provided for cancellations made within 48 hours of booking and for all reservations with a check-in date at least 30 days away at the time of cancellation.

50% refund for all other cancellations made between 14-29 days before check-in.

No refunds for cancellations made after this.

If concerned about the possible need to cancel your reservation, we encourage you to consider purchasing travel insurance.

Check-in/Checkout: Check-in is at 4 pm. Checkout is at 11 am. Early check-in or late checkout may be available upon request. Guests who stay beyond their designated checkout time or delay our housekeeping staff are liable for any associated costs and expenses. If you’re local to the area, please contact us if you want to make a reservation. 

Damages/Cleaning Fees: The following items, including but not limited to, are subject to additional charges. Note that any/all cards on file used for deposit or payment purposes may be charged to recoup fees associated with the items listed below :

  • Excess trash or personal items left behind, both inside or outside of the cabin
  • Clean up of bodily fluids, vomit, feces, or other noxious matter/materials inside or outside of the cabin
  • Fumigation/laundering as a result of ashes, smoking paraphernalia, or evidence of smoke found present inside the house, following check-out        
  • Damages to the structure, fixtures, furnishings, or any interior or exterior amenities
  • Carpet shampooing
  • Excess cleaning of the furnishings, appliances, or any other interior or exterior features of the property
  • Laundering as a result of any of the above-listed infractions
  • Damage to the cover or excessive sanitation of the hot tub/spa

GUESTS SHOULD NOTIFY THE HOST OF ANY AND ALL DAMAGES TO THE PROPERTY FOUND UPON ARRIVAL TO AVOID ADDITIONAL CHARGES.

Smoking: Smoking of any kind (including vaping) is prohibited, including on porches, balconies, and general outdoor spaces. Violations will result in a $250.00 charge plus the cost to clean, deodorize, and repair damages charged to the form of payment provided for the booking. 

Disruption of surrounding areas/Illegal activity: While we encourage our guests to enjoy their visits, you must do so without disturbing the peace of your neighbors.  Illegal drugs, other illegal activity, parties, and excessive noise are prohibited. Reports of illegal or highly disruptive activities (including, but not limited to, those that result in visitation by the local authorities) may result in the immediate termination of the rental agreement with no refund.

Hunting/ATVs/Firearms/Fireworks: No hunting on the property or use of ATVs. No shooting firearms, fireworks, or guns on the property.

Commercial photography/videography is not allowed without prior consent.  

Occupancy: The renter is required to provide the accurate number of guests prior to check-in. No additional day or nighttime guests are permitted unless otherwise approved prior to check-in. Violation of the policy may result in a fine. 

Pets are not allowed. Violation of the policy may result in a fine. We encourage guests with service animals to contact us before their stay.

Lost/Misplaced Items: Guests are responsible for ensuring they have all personal items prior to check-out, as hosts are not responsible for lost items.

Cancellation Policy: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. We provide a 50% refund for cancellations made at least 30 days before check-in. No refunds for cancellations made within 14 days of check-in. 

Refunds: Power outages and inclement weather: We do not give refunds for temporary power outages or undesirable weather. Refunds for such issues will only be given if the power is out for the entire duration of your reservation or if there is a Level 3 snow emergency for the county where the cabin is located.

Malfunction of mechanicals/equipment/conveniences: We do not give refunds or allow cancellations for malfunctioning mechanicals/equipment/conveniences including but not limited to the hot tub, televisions, internet and/or cell phone service, or appliances. If one of these items should malfunction during your stay, we will do our best to fix the issue during your reservation.

Age Requirements: Renters must be 25 years or older to rent the cabin. Persons of the rental age or older are not permitted to make reservations on behalf of younger guests in order to reserve the cabin (including but not limited to parents/family members/acquaintances booking for under-aged guests). The renter must be present at the cabin for the reserved dates.

The guest making the reservation must be 25 years old or older. The same guest needs to be staying at the cabin for the duration of the reservation and is held responsible for the behaviors of all other members of his/her/their party.

No, pets are allowed. The cabin has pinewood floors. Unfortunately, we do not allow pets, no exceptions.

Sorry, NO smoking is allowed anywhere (inside or out) on the premises. This includes any type of smoking, including vaping. .

Our regular check-in time is 3pm and our check-out time is 11am.

Can I check in early or late?

We do try to accommodate an earlier check-in whenever it is requested. We just can’t promise one as it largely depends upon the condition that the previous guest left the cabin in and how quickly our cleaners are able to whip the cabin back into shape. We will contact guests on the day of check-in as soon as the cleaners/maintenance have completed their time at the cabin.

Late checkouts are rarely available, but we will consider them on a case-by-case basis.

Yes. We fully expect that you will leave the cabin in great shape, but our cleaners do still work hard to make sure linens are laundered, surfaces are cleaned across the property, items are maintained appropriately, and the cabin is staged well for the next guest.

In both Hocking and Vinton Counties, we have to charge guests a 6% Lodging Tax. 3% gets paid to the respective county and the other 3% gets paid to the township where the cabin is located. We do not profit off of this, it is just something that we pass through to the county/township.

Yes, we provide all linens, including bathroom towels and hot tub towels during your stay.

No. Parties/events are not allowed and may result in the reservation being canceled, guests vacated, and without refund.

Hocking Hills is a rural area with roads requiring 4WD/AWD when snowy/icy. We recommend having that as an option during the winter period in case of inclement weather. The county is usually good about clearing roads in a relatively quick manner.

The complete Rental Agreement can be found here (See rental agreement). Making a reservation constitutes an agreement by the Guest to adhere to the Rental Agreement.

Discover the Perfect Balance of Serenity and Adventure in Hocking Hills!

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